Last updated June 2018
The LED Group Australia Pty Ltd ACN 142 065 003
(us, we or our) is committed to respecting your privacy.
Unless otherwise advised to us, you acknowledge and consent to the collection, use or disclosure of any personal information you provide to us, in circumstances that are:
- clearly explained to you at the time when the information is collected from you; or
- permitted under the Australian privacy legislation.
COLLECTION OF INFORMATION
We will collect and hold your personal information if you visit our website, complete an online product warranty request, join the ROBUSGO loyalty program, follow Facebook Page or other Social Media platform, subscribe to our newsletters, participate into any promotion or competition, enter a competition/promotion or otherwise make a request/enquiry.
The information we collect may include (but is not limited to) the following:
General information about you: your name, title, contact details and your answer to a security question (for example, your favourite colour, your mother’s maiden name or your date of birth, etc.)
Contact details: such as phone number, address, email address, and social media handle
Your use of our products and services: historical product purchase information to track, validate and process your benefit accrual and redemption activities.
Our interactions with you: such as any feedback, complaints, compliments, claims you have made, responses to market surveys, records of any correspondence and interactions with us and our staff (including in person, online, by telephone or email and via social media)
USE OF YOUR PERSONAL INFORMATION
The personal information that we collect from
you may be used for the purposes of providing our products and services to you.
This includes storing the information in our database, storing and processing
information to provide you with any products or services you have requested,
for billing purposes or to enable us to develop and customise products or
services to better meet your needs and preferences.
Your personal information may also be used for the following purposes:
- Administer the ROBUSGO program.
o assessing your membership applications
o keeping track of the points you have earned, redeemed and transferred
o confirming your eligibility to participate in, and receive the benefits, goods and services, associated with our programs and clubs
o investigating any activity that we suspect to be fraudulent
- statistical purposes (e.g. general website usage statistics, including site visitors tracking);
- promotional and marketing purposes, unless otherwise advised by you (e.g. to send out direct email/ e-newsletters, brochures and printed newsletters containing product information, etc);
- to inform you of special offers, product discounts, promotions and competitions, unless otherwise advised by you; and
- any other customer support purposes.
For any of the above purposes we may contact
you by electronic or other means.
You can choose not to provide certain personal information, but then you may be precluded from taking advantage of our services or receiving special promotional offers.
DISCLOSURE TO THIRD PARTIES
We will not sell, rent or lease your personal
information to others. We will only disclose your personal information to
selected third parties who carry out functions on our behalf, including
fulfilling orders, delivering products, sending postal mail and e-mail,
entering data into a database, analysing and validating data, developing and
maintaining our website functions, providing marketing assistance, processing points
redemption, and providing customer service. These third parties will have
access to personal information to the extent needed to perform their functions,
but may not use it for other purposes.
Other than as described above, we will not share your personal information with any other third party for any other purpose without your consent, unless it is otherwise necessary for compliance with applicable laws.
We maintain appropriate safeguards to ensure the security, integrity and privacy of your personal information.
ACCESS, REVIEW AND CORRECTION
We are continuing to enhance our procedures to enable you to review and correct, upon request, the personal information we collect from you. Currently, this requires that you make such a request in a manner that can be verified. You can make a request to review, update or correct your personal information (subject to any exemptions which may be applicable under the Australian privacy legislation), by contacting us at the details set out below.
We have structured our website so that you can visit The LED Group Australia’s website ( ) without identifying yourself or revealing any personal information. Our ROBUSGO website ( ) has been structured to provide the account holder access to their account over a secure channel using HTTPS. HTTPS is a communications protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security, or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.
LINKS TO OTHER SITES
Our websites may contain links to third party websites. We are not responsible or liable for the content presented by or contained in any independent third-party website. While we will protect your personal information on our websites, we cannot control, and are not be responsible for, the privacy policies or practices of third party sites.
Each time you visit our website our server collects anonymous information, known as “click-stream data”, from you. This data includes the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address.
We may collect this information for statistical purposes to find out how our website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our website performance.
A ”cookie” is a piece of information that our
web server may send to your machine when you visit our website. The cookie is
stored on your machine, but does not identify you or give us any information
about your computer.
A cookie helps us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website. With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.
- have any further privacy concerns or inquiries;
- do not wish to receive any future communications from us; or
- wish to make a complaint,
please contact our privacy officer at:
The LED Group Australia Pty Ltd
Phone: +61 7 3890 5444
Fax: +61 7 3112 1927